Chatwoot

Support

Chatwoot is the open-source answer to Intercom and Zendesk — self-host for full data control or pay for their cloud instead.

Other products from Support

Intercom bolted a genuinely capable AI agent onto a shared inbox, so tickets get resolved before a human ever opens them.

Zendesk is the safe enterprise default — deep ticketing and reporting, but budget for the complexity and the invoice.

Help Scout makes support feel like a normal shared inbox instead of a ticket queue, which small teams and customers both prefer.

Freshdesk matches Zendesk's ticketing muscle at a friendlier price, if you can tolerate the upsell into the rest of Freshworks.